Guest Services Officer (Two Posts)

Global Leadership Centre and Park End Street, Oxford

Grade 4: £28,437 - £32,108 per annum pro rata including the Oxford University Weighting of £1,730 per annum pro rata plus shift allowance

Permanent, part time (29 hours per week, 0.79 FTE)

Saïd Business School is seeking professional and customer-focused Guest Services Officers to join the team at the Global Leadership Centre. This is a key front-facing role responsible for delivering an exceptional guest experience that reflects the School’s global reputation for excellence.

As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high-profile guests, including senior executives, academics and international programme participants. You will play a vital role in ensuring the smooth day-to-day operation of guest-facing services, maintaining a calm, organised and proactive approach in a dynamic environment.

Working hours and location

Two part-time posts of 29 hours per week each, with fixed working days from Thursday to Sunday. Shifts include early (07:00–14:45), late (14:15–22:00) and occasional mid-shifts. While these working days are fixed, we aim to be flexible with specific shift patterns (early/late) where possible. Please specify in your cover letter if you have any regular restrictions regarding your start or end times on these days, or if you are fully flexible.

 These are permanent, fully onsite roles based at the Global Leadership Centre, with occasional onsite duties at Park End Street as operational needs require.

Key responsibilities

• Respond promptly to guest enquiries via email, phone and in person
• Provide information about facilities, programmes and the local Oxford area
• Coordinate bookings, guest requests and room allocations
• Process payments and maintain accurate records
• Follow all safety, security and incident reporting procedures

We are looking for professional, reliable team members with experience in high-end, front facing roles supporting executive or VIP clients, who are comfortable taking responsibility and can work confidently both independently and as part of a close-knit team within a 24/7 operation. This is a great opportunity for individuals who enjoy ownership in their role and who are flexible, adaptable and positive about working in a newly established team as the Global Leadership Centre continues to develop.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days pro rata including bank holidays
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is Tuesday 5 May 2026 at 12.00 noon. Interviews will likely take place in the weeks commencing 11 and 18 May 2026. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.

Are you interested in joining Saïd Business School’s talent pool or receiving our job alerts? Register at https://careers.sbs.ox.ac.uk/registration.aspx.