Grade 5: £32,108 - £37,338 per annum including the Oxford University Weighting of £1,730 per annum
Permanent, full time (36.5 hours per week)
We are looking for a highly organised and personable Customer Engagement Coordinator to join our busy Executive Education team. This is an excellent opportunity to play a key role in delivering a world-class experience for participants joining our programmes.
As part of the executive education programme sales team, you will provide essential administrative support throughout the application and onboarding process. You will be the first point of contact prospective applicants have with Executive Education, so exceptional and timely enquiry management is essential. From scheduling applicant interviews and preparing acceptance communications, to issuing visa letters and coordinating payment information, you will ensure every participant receives a smooth, professional, and timely journey into their chosen programme.
Key responsibilities:
- Proactive, tailored enquiry management by email or telephone.
- Supporting applicants across a portfolio of executive education programmes.
- Scheduling interviews for applicants and managing follow-up actions.
- Processing accepted applications, sending confirmation emails, issuing visa letters, and updating records.
- Assisting with lead scoring to ensure applicants are matched to the right programmes.
- Maintaining accurate CRM records in Salesforce.
- Liaising with participants and the Finance team to track and confirm payments.
- Preparing accurate participant lists ahead of programme delivery.
- Contributing to continuous improvement of team processes and administrative best practice.
- Handling general administrative duties, including diary coordination, raising purchase orders, and travel arrangements.
This is a client-facing role, involving regular communication by email, telephone, and video calls. It requires someone with a warm, professional manner and the confidence to support participants from around the world. You will thrive in a fast-paced environment, balancing multiple priorities and deadlines while working collaboratively with colleagues across the School.
About You
You will bring:
- A strong administrative background with excellent attention to detail.
- Outstanding communication and interpersonal skills.
- The ability to juggle multiple tasks and work to deadlines in a high-volume environment.
- A proactive, customer-focused mindset and commitment to delivering exceptional service.
- Confidence working collaboratively as part of a supportive and high-performing team.
You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.
Further information on this role can be found in the job description.